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Broker portal

A financial product designed specifically for brokers
The Broker Portal allows brokers to submit full mortgage applications to Landbay on behalf of clients seeking buy-to-let financing. Its launch reduced application processing time by over 60% and drove a substantial increase in application volumes.

I was one of the two lead designers on this project, which took nearly 18 months to complete.

I am currently working on putting together the problem statement, project goals, usability testing, final product, and post-go-live researches that I have done.

For your reference, I have shared a video that provides an overview of the platform, as well as the post-go-live research I conducted after the launch. This research provides more detail about the Broker Portal, including research hypotheses and goals, interview findings, and general usage pain points.

Post-go-live research

Please see the video: Introducing the Broker Portal.

Overview

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